Version 1.1 Effective 1st January 2021
Unless otherwise specified in this policy, the warranty policy below applies to all new products sold by PAVT in Australia or New Zealand
All our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. PAVT reserves the right to make this judgement. Without detracting from these rights or benefits PAVT excludes all liability in respect of the Product for any other loss which is not reasonably foreseeable from a failure of this product, which may include liability for negligence, loss of income, loss of expenditure associated with the Product and loss of enjoyment.
The conditions contained in this warranty are applicable to purchases made within Australia and New Zealand only. They override any international warranty offered by the manufacturer.
Purchases outside of Australia and New Zealand are not covered by this warranty. Any false representation of these conditions either verbal or written from the place of purchase will not be deemed binding.
PAVT acting as the distributor for manufacturers offers this “warranty against defects” if the following conditions are met
Conditions of Warranty
Products distributed by PAVT are covered by the following warranties:
1) PAVT undertakes to repair, or at their option, to replace free of charge, any defective parts in the product supplied herewith and/or faults which in their opinion are due to defective workmanship within the warranty period.
2) Such repairs or parts replacement will be made without charge providing:
(a) That the customer’s copy of the sales docket is presented as proof of the purchase date.
(b) That the unit was purchased from an authorized dealer appointed by PAVT
(c) That there has been no attempt to repair the unit by an unauthorized agent.
(d) That the unit’s serial number has not been altered or removed.
(e) That the unit is delivered to PAVT (4/621 Whitehorse Road, Mitcham 3132, VIC, AUSTRALIA) in either its original package or similar package affording an equal degree of protection.
(f) That the unit was not damaged by electrical or power surge.
(g) This warranty extends only to defects occurring when operated in accordance with the manufactures instructions
Minor faults or deviations in the quality of a product which do not affect the product’s value or fitness for its intended purpose; faults due to “Wear and Tear”; the unit was, dropped, bounced, crushed, soaked or exposed to excessive high temperatures, voltages, electrostatic or electromagnetic fields; any accessories supplied with the product (rechargeable and disposable batteries); faults resulting from improper use (e.g. Operating errors, mechanical damage, incorrect operating voltage, use outside the manufactures recommended instructions for use); proper use for the purposes of this warranty is defined as use of the product under the conditions stated by the manufacturer contained within the instructions for use; any modification of PAVT’s product(s) effected by you or a third party, unless PAVT has given its prior written consent to the nature and extent of the modification; faults of which the purchaser was already aware at the time of purchase;
PAVT products purchased at auction or from an un‐authorised dealer.
Limitation on warranty
PAVT shall not be liable for damages to other property caused by defects from PAVT’s products, damages based upon inconvenience, loss of use of the product, loss of time, data or commercial loss or any other damages, whether real, incidental or consequential.
User Generated Data
User generated data is any data generated by the user stored on the products. During the repair process some or all of your data stored on the unit may be lost. Please ensure that you have saved this data elsewhere prior to repair
How to Make a Warranty Claim
A warranty claim can be actioned at the point of purchase. Alternatively, you can contact our service department by phone or email for a return authority form. Once you returned the authority with all relevant details filled in you can send the faulty unit back to:
Production Audio and
Video Technology Pty Ltd
4/621 Whitehorse Road,
Mitcham 3132, Vic AUSTRALIA
P: +61 3 9264 8000
The cost of shipping to return product to the dealer or to PAVT, and the risk of shipment loss or damages incurred in transit, are borne by the customer. If a warranty claim is approved by PAVT the return shipping to the customer is at PAVT’s expense.
Where possible PAVT try to keep a loan or demo units of most items. We may be able to send you one of these before receiving your faulty item back in to our warehouse. Please discuss this at the time of your initial contact with our technical services department. You must return the faulty item to PAVT Mitcham warehouse within 7 working days of receiving the loan unit. Should this not occur you will be invoiced for the loan item.
Shipping charges incurred in connection with the loan equipment are non-refundable. The buyer is responsible for paying the total cost of shipping and for the risk of loss or damage to the product during shipping both to and from Production Audio Video Technology Pty Ltd.
Warranty periods by Manufacturer Effective 2021.
Passive Loudspeaker Products 5-Years
Line Array and Line Column Loudspeakers 5-Years
Loudspeaker Hardware 5-Years
Passive Attenuators & Volume Controls 5-Years
Classroom Security & Sound Reinforcement Systems 1-Year
Classroom Security & Sound Reinforcement Accessory Microphones 90-Day
Amplifiers, Mixer/Amplifiers & TSD Series Amplifiers 3-Years
BlueBridge® Digital Signal Processors 3-Years
BlueBridge® DSP Wall Controllers 1-Year
Sound Masking Electronics 3-Years
MTX Home and Pro Loudspeakers 1-Year
Electronic Accessories, PSUs & Telephony Products 90-Days
Metal Rack & Cabinet Products 5-Years
Active Rack Accessories 1-Year
AC Power Conditioners, Sequencers, & Distribution Units 1-Year
Interconnects & Accessories 5-Years
Microphone Stands (Except Musician Series) 2-Years
Musician Series Microphone Stands 1-Year
Microphone Stand Accessories 90-Days
Replacement Parts 1-Year VoIP Loudspeakers 1-Year VoIP Devices 1-Year
Fuses, Lamps, Batteries No Warranty
5400 Series Controllers, Communication Stations, & Amplifiers (GLOBALCOM®) 3-Years1500 Series PoE Compact Power Amplifiers 3-Years
ACS Series Controllers, Communication Stations, & Accessories (GLOBALCOM®) 3-Years Titan DSP Mainframes & Accessories 3-Years
5 years for VLM Dynamic microphones (Fireball / OM / i5 /D series)
3 years for Fusion Series and Condenser microphones
1 year for all other products
Aviom - 1 year from the date of the original retail purchase https://www.aviom.com/library/User-Guides/A320-User-Guide.pdf
Countryman – Microphones 1 year. DI boxes 5 years from the date of purchase. https://countryman.com/warranty/
EAW - 6 years for weather protected (WP), 5 years for loudspeakers, 2 years active electronics, and 2 years for accessories https://eaw.com/wp-content/uploads/2020/12/Warranty.pdf
All floor boxes, wall boxes, ceiling boxes, and table boxes are under warranty against defects in materials & workmanship for one (1) full year from date of purchase provided they have been installed correctly and have been used for the purpose for which they were designed.
All IPS Products carry a lifetime warranty. Proof of purchase is required for all warranty claims.
All devices are under warranty against defects in material and workmanship for three (3) full years from date of purchase provided they have been installed correctly and have been used for the purpose for which they were designed.
Video Cables and Adapters
All cables, connectors, and adapters are under warranty against defects in material and workmanship for three (3) full years from date of purchase provided they have been installed correctly and have been used for the purpose for which they were designed.
All furniture products are under warranty against defects in material and workmanship for three (3) full years from date of purchase. The warranty does not include normal wear, improper use or accidental damage.
ISEMcon – 2 year warranty all products https://www.isemcon.com/embedded/iSEMconLLCacousticterms2010.pdf
Klotz - Pro Cable 5-year warranty. Greyhound – 1 year warranty
Luminex – 2 years
Install Amps 48 months / 60 months* Touring Amps 48 months / 60 months* Deva 12 months
MeMo 24 months
Amp Modules 12 months
Moving-Magnet Transducers 12 months Further devices and accessories 12 months
Warranty Extension available https://www.powersoft.com/en/powersoft-care-plan/
Rational - media on which the SOFTWARE is distributed is free from defects in materials and workmanship for a period of ninety (90) days
RDL - three years from the date of shipment from the factory
Servoreeler - five-year limited warranty https://www.servoreelers.com/mt- content/uploads/2017/05/srl-series.pdf
Symetrix – five (5) years from the date the product is shipped from the Symetrix factory
Televic - Hardware – 2 years. Batteries, headphones, cables, cards and transport cases – 1 year