Version 1.4 Effective 1st February 2021
Production Audio Video Technology Pty Ltd (PAVT) can accept returns based upon the following Terms and Conditions.
Change of Mind:
Products must be returned to our warehouse unopened and fully sealed in its original packaging within 7 days of the order being received. This will not incur a restocking fee. If the product packaging has been broken the buyer will incur a restocking fee of 10% of the total product cost.
Products Returned within 30 Days but less than 90 days (excluding special orders):
All products returned after 7 days but within 30 to 90 days from receipt of order will incur a restocking fee of 10% of the total product cost. Products must be returned to our warehouse unopened and fully sealed in its original packaging.
Products Returned after 90 Days (excluding special orders):
PAVT will not administer a refund on any products returned 90+ days after the order has been delivered.
Special Order Products:
Any special order product is ordered with the knowledge that it cannot be returned once the product has left the manufacturer.
Special orders may also constitute a large quantity of a particular item. ie; EAW Weatherproof Speaker, Non-Standard Stock Items
Please discuss this with your sales representative at the time of order.
Shipping charges incurred in connection with the exchange or return of any product are non- refundable. The buyer is responsible for paying the cost of shipping and for the risk of loss or damage to the product during shipping both to and from PAVT.
Return authorisation (RMA)
No item can be return to PAVT without an RMA. Please obtain one by calling 03 9264 8000 or emailing firstname.lastname@example.org