Service Request Form
For all products except Powersoft Warranty Claims*, please complete the form below to arrange service for your product. You will receive an email with detailed return instructions and a Return Authority Number within 72 hours.
*Click here for Powersoft Warranty Claims
PAVT will issue a service record outlining work undertaken, parts replaced, and any additional costs.
Non-Warranty Repairs:
- For account holders with PAVT: A purchase order is required for non-warranty repairs.
- For non-account holders: Payment is required before repaired units will be returned.
Warranty Repairs:
- Units repaired or replaced under warranty will be returned to the customer free of charge.
- Units found to have no fault during the warranty period will incur a diagnostic fee of $75 (excl. GST).
Service Charges:
- Diagnostic Fee: $75 per item booked in for repair (waived for warranty repairs).
- Technician Labour: $140 per hour (excl. GST), billed in 15-minute increments at $35 per block.
- Freight charges may apply for some repairs.
- Repaired goods not collected within 90 days of invoice issuance will be disposed of.
For further details, please refer to PAVT Terms and Conditions.